Support
How can we help?
For help with MyCup on iPhone, email support@mycup.online. Please do not send passwords, Apple sign-in codes, API credentials, or sensitive photos.
AI cup generation
If generation fails, include the approximate time, the error code shown in the app, your country or region, and whether the problem occurs on Wi-Fi or cellular. Do not attach the original photo unless support specifically requests it through an appropriate channel.
Account and deletion
You can delete an online MyCup account from the account settings inside the app. If you cannot access that control, contact support and describe the issue without sending Apple credentials. Device-only drink records, goals, reminders, and cup images must be removed separately on the device.
Reminders, widget, and local data
For reminder or widget issues, first check iOS notification permissions and confirm that the app and widget are up to date. Reinstalling the app can remove locally stored MyCup data, so avoid reinstalling until you understand what will be lost.
What to include
- iPhone model and iOS version.
- MyCup app version.
- Approximate date, time, and time zone of the issue.
- Steps that reproduce the problem.
- A screenshot or exact error code, with personal information removed.
Privacy questions
For information about photo processing, retention, technical logs, and account deletion, read the Privacy Policy. You can also use the support email for privacy requests.